Question 1

How does Kechen work?

Accepted Answer

Kechen connects you with local kitchen chefs in Houston, TX. Simply enter your location, browse available meals from verified chefs, place your order, and enjoy fresh kitchen-made food — delivered or picked up.

Question 2

Are the chefs verified?

Accepted Answer

Every chef submits a government ID, photos of the kitchen they cook in, and the food-safety permits or certificates required where they operate. Kechen reviews all of it before their dishes can be listed. Chefs are independent food providers responsible for meeting their local health requirements — Kechen is not a health authority and does not carry out government inspections.

Question 3

What areas do you serve?

Accepted Answer

Kechen is live in Houston, TX today. Enter your address in the app to see the chefs cooking near you. If we are not in your area yet, leave your email on that screen and we will notify you the moment we launch there.

Question 4

How do I become a chef on Kechen?

Accepted Answer

You can apply to become a chef through our Become a Chef page. You'll need to complete our verification process and meet local food safety requirements.

Question 5

What are the delivery fees?

Accepted Answer

Delivery fees vary based on distance and are clearly displayed before you complete your order. You can also choose to pick up your meal directly from the chef to skip delivery fees entirely.

Question 6

Can I request dietary modifications?

Accepted Answer

Many of our chefs accommodate dietary requests like vegetarian, vegan, gluten-free, or allergy-specific modifications. You can message chefs directly through the app to discuss your needs before ordering.

Question 7

How do refunds work?

Accepted Answer

If there is an issue with your order, contact our support team within 24 hours. We will review your case and provide a refund or credit as appropriate.

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